Insurance Claims – Links to Insurers for Vehicle & Glass

Car insurance claims

Car insurance claims are not just made when you have an accident involving someone else.  Whether it is an “Oops” with the gate post, colliding with another vehicle, theft, or an unfortunate incident with the local wildlife – these situations are all claimable.

In the country, 'roos are a frequent reason for causing car insurance claims

(Mt Buller’s road-smart ‘roo, Source:Reddit, 2015)

Making Car Insurance Claims  

We recommend car insurance claims be lodged with your insurance company when the cost of repair will be greater than your policy Excess value. (Your insurance policy is what you pay for each year.)

High Country Smash Repairs (HCSR) and Mansfield Windscreen Services are associated with major automotive insurance providers.  HCSR are a preferred repairer for most insurance companies.

What happens next?  

We, HCSR, will carry out an initial inspection and take images to submit a quote.  Customers can get this done in about 15 minutes.

HCSR submits Car quotes directly to the insurance company.  Their assessing department issues authority to repair.  This may take between two days and two weeks.

Finally, we get to book you in for the Smash Repairs!  

Windscreens and Body glass  

“Glass” cover is also known as “Windscreen” cover.  It may be “free” on your policy, or an optional extra.  Mansfield Windscreen Services can repair or replace.

The insurance company agents usually notify Mansfield Windscreen Services when you decide to claim.  Depending on the vehicle, our suppliers’ can have the glass at our door within 24 hours, if it is not already in stock.

Locals, don’t accept being told drive to another town just to suit the insurance company! -We bill direct when a car owner provides us with their claim number.


To help our clients with making an on-line claim, we have provided on-line links to the more popular vehicle insurance companies in Victoria.  Click on the link below:

AAMI          AAPIA          ALLIANZ          BUDGET          CGU          COLES           ELDERS          GIO

QBE          RACV           REAL          SHANNONS         VERO          WFI         YOUi           ZURICH